FAQs

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit Rahui London and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@rahui.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Oh no, we hope you don't want to cancel your order!

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@rahui.com, we may be able to cancel your order before it’s processed. To assist in a quick cancellation please put CANCEL ORDER clearly in the subject line.

Don't forget we have free returns in the UK, so you can always send it back once you get it if you are sure you don't want it!

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Shipping is free for all UK orders.

Where available, international delivery is £15 or free for orders over £300.

Learn more about shipping here.

Orders are dispatched by our small team as soon as possible and generally withing 2-3 business days.

UK orders are sent by Royal Mail 48 hour Tracked service.

International orders are sent by Royal Mail International Tracked service. Royal Mail aims to deliver in 3-5 working days to Europe and 5-7 working days to other Worldwide destinations.  Delivery times will vary depending on your destination and may be longer than anticipated due to Covid-19 related delays, please contact us for further information.

Please get in touch at sales@rahui.com if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Learn more about shipping here.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Rahui orders are shipped from the UK. Some countries may charge import duties or other taxes on products sent from abroad. Any import duty and taxes that may be incurred for shipping to certain countries outside of the UK are the responsibility of the customer. Please check with your local customs agency for further details.

Rahui is able to ship to most countries globally - if you can enter your address into the checkout then we will find a way to ship to you. However be aware that taxes or duties may be payable for shipments to certain countries.

You can view our full returns and exchanges policy here.

You can absolutely return your item to us.

We accept returns of most products within 30 days as long as they are in a resalable condition and include all dust bags and tags.

Unfortunately unless the product is faulty we can’t accept returns of drink bottles unless they are still sealed in their original packaging (for hygiene reasons), personalised products (because they have your name on them…), or gift cards.

UK returns are free but for international returns we may charge a return fee of up to £25 to help cover the cost of the shipment.

Just drop us an email at returns@rahui.com with the subject line as ‘Return’ or ‘Exchange’ and the order number and we will guide you through the process.

In the rare event that your order arrives incorrect, damaged or faulty, please take photos of the product in question and email our customer service team sales@rahui.com with the details.

If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in a resalable condition, in its original packaging with all labels attached.

We know that you need to get to know your product before you decide if it is for you, so returned products don’t need to be unused, but to minimise waste all returns must be in resalable condition and include all dust bags and tags.

To judge if you think a return is in resalable condition ask yourself ‘Would you be happy to receive it if you bought it new? If the answer isn’t a clear yes then the product might not be suitable for returning.

Original shipping costs, duties and taxes (where relevant) are non-refundable. If you refuse to pay any import taxes or customs duties and the product is returned to us, then we will refund the product when we receive it minus any costs or fees that have been incurred.

We love to talk to our customers, so it would be great if you could let us know the reason for returning, so we can make sure the next item you get from us is perfect.

We accept all major credit cards as well as Shop Pay, Apple Pay, and Google Pay.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.